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Popular Help Topics
Getting started
Add additional users to your account
How far back does an audit go?
Troubleshooting email confirmation
Auditing shipments for multiple carriers
Which shipments are eligible for a refund?
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Direct customers
Who can report a UPS package as lost or damaged?
Address Correction by Shipment Report
Carrier invoice integration types
How long do I have to report a lost or damaged shipment with UPS?
UPS.com insurance policy account settings
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Merchants
Carrier Agreement Optimization Savings Report
Export Customer Invoices Summary Report
How to use the Recovery Detail Report
UPS Shipping Charge Correction Audit Fee
Where to view account credits in the customer dashboard
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Shipping accounts
Create a CAO View
How to disable auditing on a customer account
Package information was not uploaded in time
How to enable auditing on a customer’s shipping account
Create a new customer account
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Lost and damage
What do I do with my UPS package that’s been reported as damaged?
FedEx Claims Request Access Guide
DHL Express insurance settings
How to check lost or damaged claim status on a FedEx shipment
Enable lost and damage service
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Jobs
615. Blue Dev Manager interview process
Prospective Employee workflow
676. Security Manager interview process
620. Data Manager interview process
Launch process for new hire
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