Skip to content
Affiliates
Auditor
Developers
Direct customers
Investors
Jobs
Merchants
Products
Security
Ship
@app
@www
@app
@www
How can we help?
Discover the answers you seek...
Search
Merchants
Direct customers
Jobs
Lost and damage service
Getting started
Popular Help Topics
Getting started
Resolve invalid UPS® credentials
Workflow of a good parcel audit
Auditing shipments for multiple carriers
How to download FedEx invoices
How to download DHL invoices
See all
Direct customers
Resolve invalid FedEx® credentials
UPS rate increase 05/30/20
How do I report a FedEx package as damaged?
Can Share a Refund work for businesses with a waiver on late delivery?
Add, update or remove the credit card on file
See all
Merchants
Merchant credit card payment
Surcharge discount rules in carrier agreements
On-Time Delivery Report
Shipment Detail -es Report
Invoice Summary Details report
See all
Shipping accounts
Create a CAO View
Create a new customer account
Package information was not uploaded in time
How to disable auditing on a customer account
How to enable auditing on a customer’s shipping account
See all
Lost and damage
FedEx.com insurance policy settings
UPS.com insurance policy account settings
UPS Capital insurance policy settings
Enable lost and damage service
What documents do I need to submit a lost or damaged claim with FedEx?
See all
Jobs
New Candidate Application
See all
Need support?
Have a question or an issue?
Contact our Support and we’ll get in touch
Contact Support