Create a CAO View

The intent of this view is to guide Merchant Admin, Merchant Manager and Merchant Sales Agent on building a CAO View.

What is a CAO View.

This is the dashboard that showcases all shipping charges, discounts or otherwise that are billed to a customer. It’s what Auditor uses in his consulting practice. A primary tool in the carrie agreement optimization workflow.

Directions

1. Log into the app using your credentials.
   
   
2. Navigate to Shipping Accounts from the left sidebar menu.
   
   
3. Search for the Shipping Account in the top search box.
   
   
4. Select the Shipping Account record specified.
   
   > Don’t see it? Try searching through Users. Find the User and select the Shipping Account from the Shipping Account Card on the Edit User page.
   
   
5. Edit Shipping Account Page. Navigate to the New Carrier Agreement Optimization card.
   
6. Confirm Link CAO to user as unchecked (most common). Background: CAO View shared with customer and made available to user within dashboard where checkbox in enabled, selected.
   
7. Confirm Auto_assign Agreements to user as unchecked (most common). Background: agreement shared with customer and made available to user within dashboard where checkbox in enabled, selected.
   
8. Select option in Source CSV. Refer to additional notes below for additional guidance.
   
9. Tap the button to Generate CAO View.

Additional notes

Views can be generated by three methods. Two buttons within the New Carrier Agreement Optimization card, as follows:

• Download last 30 days invoices from carrier. New invoices are loaded. (not common)

• Use statements from the system. Invoices previously loaded are used. (common workflow)
  
• and the third: Upload csv files as a zip within the CAO Detail View. 

What’s next

A view will be generated. The amount of time required to generate a view is dependent on the size of the account, the load on the carrier servers, etc. Email sent to requester once the view is ready.

1. Email sent to requester once the view is ready.
   
   
2. Card created in Auditing department.
   
   
3. Review of the account processed and an overspend estimate reported in a deliverables package that can be shared with the customer in the sales process that you see fit.

Questions?

Reach out to your Merchant Support contact and request a meeting with the Auditor to review the launch program for Carrier Agreement Optimization.