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How far back does an audit go?

The auditing service built into Share a Refund collects historical invoices as far back as the window of time available to file disputes and

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Resolve invalid FedEx® credentials

Are you having trouble entering valid FedEx® credentials? You can change or verify your credentials through FedEx® Billing Online. FedEx Billing Online is accessed

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Auditing shipments for multiple carriers

More frequently shippers are diversifying their carrier portfolio to get the best service. This article will explain how Share a Refund audits shipments for multiple

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How to verify the credits from FedEx and UPS on your Share a Refund bill

One customer recently asked, “Is there a way I can tell if we really did get the credits from FedEx® and UPS® that are

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Can Share a Refund work for businesses with a waiver on late delivery?

Some companies have a general service refund (GSR) waiver in place with their carrier. Share A Refund is still able to audit your shipments

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Workflow of a good parcel audit

The intent of this article and video is to detail the process and workflow of a good parcel audit. Introduction This video is all

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How to enable online billing

The directions below detail the process for enrolling in the Online Billing Center for your UPS®, FedEx® and DHL® accounts that are currently receiving

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Carrier invoice integration types

integration.sar.run Share A Refund offers customers a few different options for integration. This optionality makes for a streamlined implementation, especially in the case of

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Troubleshooting email confirmation

A new customer asks, “Why am I not getting the confirmation email in the signup process?” The email sending service built into Share A

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Package information was not uploaded in time

Exception codes provided by carriers in response to the dispute request provide guidance on why the shipment is not eligible for late delivery. Below

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