Direct customers

Remove a pause on your account

Various issues cause service to be paused on your Share A Refund account. The topics below are intended to help you troubleshoot common issues.

Add or remove AutoPay

AutoPay is a feature built into your Share a Refund account that streamlines the payables process and ensures that your account is current. The

Add, update or remove the credit card on file

Adding or updating a credit card to your account and enabling AutoPay makes paying service fees easy. The intent of this page is to

Update your password

Reset password through email request or from inside your Share A Refund account. Notification of changes Successful password update sends notify the email address

Update user information

The information associated with your business or organization is editable from within your Share A Refund user account. Useful tip All user information managed

Update the email address for your account

The primary email address associated with your Share A Refund account is the recipient of administration emails for your account. Useful tip All email

Update reporting emails and notifications

The emails intended to provide updates and reports on your account are managed in two locations inside of your Share A Refund account. Helpful

Parcel auditing service invoice format

To make the verification of service fees invoiced to your account simple and easy, Share A Refund includes details on each service fee. View

Update billing emails and notifications

For added flexibility and control over your information, Share A Refund manages all emails related to billing events as a separate entity within your