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Popular Help Topics
Getting started
How to verify the credits from FedEx and UPS on your Share a Refund bill
Can Share a Refund work for businesses with a waiver on late delivery?
How far back does an audit go?
Resolve invalid UPS® credentials
Auditing shipments for multiple carriers
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Direct customers
CAO Savings Summary Report
How to report a shipment as lost
How to filter FedEx billing notifications
GL-Coding Cost Code Report
What documents do I need to submit a lost or damaged claim with UPS?
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Merchants
Refund credits secured but not invoiced
Add recipients on billing and reporting notifications
Package information was not uploaded in time
Handle failed delivery requests
Report null shipping accounts
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Shipping accounts
How to disable auditing on a customer account
Package information was not uploaded in time
Create a new customer account
Create a CAO View
How to enable auditing on a customer’s shipping account
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Lost and damage
Can a lost or damaged claim be filed on UPS international shipments?
How to check lost or damaged claim status on a UPS shipment
LDS Refunded Shipments Details Report
Enroll FedEx Shipping Account Numbers
FedEx Claims Request Access Guide
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Jobs
201. Phone Support interview process
101. Level 1 Sales interview process
302. Investor interview process
704. Video interview process
Launch process for new hire
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