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Developers
Popular Help Topics
Getting started
Add additional users to your account
How to download UPS invoices
Auditing shipments for multiple carriers
Troubleshooting email confirmation
Can Share a Refund work for businesses with a waiver on late delivery?
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Direct customers
Shipments Detail with GLC Report
Direct Customer credit card payment
AAR Refunded Shipment Details Report
GL-Coding Cost Code Report
Large package / oversize report
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Merchants
Dimensional Weight Charged by Shipments report
How to manage customer accounts pausing
Refunded Shipments Detail Report
Example CAO Savings Report
Consolidated Shipping Report
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Shipping accounts
Package information was not uploaded in time
How to enable auditing on a customer’s shipping account
How to disable auditing on a customer account
Create a CAO View
Create a new customer account
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Lost and damage
What documents do I need to submit a lost or damaged claim with UPS?
How do I file a claim for a damaged package?
How to check lost or damaged claim status on a UPS shipment
Can a lost or damaged claim be filed on UPS international shipments?
How to check lost or damaged claim status on a FedEx shipment
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Developers
Share A Refund Email API overview
Share A Refund Job API overview
Paper Invoice Preference API overview
Share A Refund Currency API overview
Share A Refund Report API overview
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Jobs
New Candidate Application
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