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Popular Help Topics

Getting started

Workflow of a good parcel audit

Which shipments are eligible for a refund?

Carrier invoice integration types

Auditing shipments for multiple carriers

How to download DHL invoices

Direct customers

How to calculate contract negotiation cost savings

Parcel auditing service invoice format

How to update an invalid email address

What is Invoice Payment Remittance?

Which carriers are supported?

Merchants

Create a CAO View

Invoice only notifications

Tune a carrier agreement based on CAC reports

How to apply a free trial to a customer account

Refunded Shipments with Service Fees Report

Shipping accounts

Create a new customer account

How to enable auditing on a customer’s shipping account

How to see shipping accounts with waivers

Create a CAO View

Package information was not uploaded in time

Lost and damage

UPS Capital insurance policy settings

What do I do with my UPS package that’s been reported as damaged?

How long do I have to report a lost or damaged package with FedEx?

How to check lost or damaged claim status on a FedEx shipment

Enable lost and damage service

Developers

Tips for making requests outside of Postman

Share A Refund Shipment API overview

Share A Refund Job API overview

Share A Refund Carrier Invoices API overview

Share A Refund Statement API overview

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