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Popular Help Topics

Getting started

How to verify the credits from FedEx and UPS on your Share a Refund bill

Disable or delete an additional user on your account

How to download DHL invoices

Package information was not uploaded in time

Carrier invoice integration types

Direct customers

Disable or delete an additional user on your account

Package information was not uploaded in time

Request a block on an email address be removed

Customer: Disable Proof of Delivery

Merchants

Shipping Accounts Detail Report

Service Discount by Region rules in carrier agreements

How to create a new admin user

How Data Transformer rules work in agreements

Subdomain forwarder resolve 404

Shipping accounts

How to see shipping accounts with waivers

How to enable auditing on a customer’s shipping account

Create a CAO View

How to disable auditing on a customer account

Package information was not uploaded in time

Lost and damage

How to check lost or damaged claim status on a UPS shipment

How declared value is handled for claims

How long do I have to report a lost or damaged package with UPS?

How to report a shipment as lost

Who can report a UPS package as lost or damaged?

Developers

Share A Refund Fuel Surcharge Rate API overview

Getting started developer guide

Share A Refund User API overview

Test API overview

Share A Refund Email API overview

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