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Popular Help Topics

Getting started

Which shipments are eligible for a refund?

Can Share a Refund work for businesses with a waiver on late delivery?

How to download FedEx invoices

Auditing shipments for multiple carriers

Carrier invoice integration types

Direct customers

Consolidated Shipping Report

How to make invoice adjustments for a customer

How multiple shipping accounts are handled

Support. European countries

Enable lost and damage service

Merchants

Understanding the features built-in

How to disable auditing on a customer account

Tune a carrier agreement based on CAC reports

How to merge user accounts

How to use Google Analytics to track conversions

Shipping accounts

Create a new customer account

Create a CAO View

How to disable auditing on a customer account

How to see shipping accounts with waivers

How to enable auditing on a customer’s shipping account

Lost and damage

FedEx Claims Request Access Guide

FedEx.com insurance policy settings

How to report a shipment as lost

Who can report a UPS package as lost or damaged?

How long do I have to report a lost or damaged shipment with UPS?

Developers

Share A Refund User API overview

Share A Refund Agreements API overview

Share A Refund Currency API overview

Getting started developer guide

Share A Refund GL Coding API overview

Jobs

New Candidate Application

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