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Popular Help Topics

Getting started

How to verify the credits from FedEx and UPS on your Share a Refund bill

How to download FedEx invoices

How to download DHL invoices

Auditing shipments for multiple carriers

Carrier invoice integration types

Direct customers

GL-Coding Cost Code Report

Disable or delete an additional user on your account

How to download DHL invoices

UPS rate increase 05/30/20

What is Global ID?

Merchants

How to download a consolidated report for a customer

Account Status: Contract Terminated

Where to view account credits in the customer dashboard

Details on the Stripe Integration with Share A Refund

Download Invoice Refund Credit Reports

Shipping accounts

Package information was not uploaded in time

Create a new customer account

How to enable auditing on a customer’s shipping account

Create a CAO View

How to see shipping accounts with waivers

Lost and damage

How to report a shipment as damaged in transit

How to check lost or damaged claim status on a FedEx shipment

How do I report a FedEx package as damaged?

How to check lost or damaged claim status on a UPS shipment

Can a lost or damaged claim be filed on UPS international shipments?

Developers

Test API overview

Share A Refund Report API overview

Share A Refund Agreements API overview

Share A Refund Currency API overview

Paper Invoice Preference API overview

Jobs

New Candidate Application

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