How can we help?

Discover the answers you seek...

Popular Help Topics

Getting started

How to update an invalid email address

How to enable online billing

Auditing shipments for multiple carriers

Resolve invalid FedEx® credentials

How to download FedEx invoices

Direct customers

Carrier invoice integration types

What is Global ID?

How do I report a FedEx package as damaged?

Accessorial Summary Details Report

References Details Report

Merchants

How to use the Recovery Detail Report

How to remove a pause on a customer account related to overdue payment

How to identify if the user is a linked user

CAC Carrier Agreement Compliance Report

Shipments Summary by Type report

Shipping accounts

Create a new customer account

How to disable auditing on a customer account

How to enable auditing on a customer’s shipping account

Create a CAO View

Package information was not uploaded in time

Lost and damage

How to report a shipment as lost

Enable lost and damage service

Enroll FedEx Shipping Account Numbers

FedEx Claims Request Access Guide

LDS Refunded Shipments Details Report

Developers

Use Postman to call the Share A Refund API

Share A Refund Merchant API overview

Share A Refund GL Coding API overview

Share A Refund Job API overview

Share A Refund Additional Info API overview

Jobs

New Candidate Application

Need support?

Have a question or an issue?
Contact our Support and we’ll get in touch

Contact Support