How can we help?

Discover the answers you seek...

Popular Help Topics

Getting started

Package information was not uploaded in time

Workflow of a good parcel audit

How to download UPS invoices

How to download DHL invoices

Carrier invoice integration types

Direct customers

How to update an invalid email address

CAC Carrier Agreement Compliance Report

Export Shipping Accounts Report

How long do I have to report a lost or damaged package with FedEx?

How to filter FedEx billing notifications

Merchants

How to add ACH to pay open invoices (Merchant)

Marketing tips for customer account credits

Enter Rolling Average for Resellers

GL-Coding Cost Code Report

CAO Customers Missing Volume Report

Shipping accounts

Create a CAO View

How to see shipping accounts with waivers

How to disable auditing on a customer account

Create a new customer account

How to enable auditing on a customer’s shipping account

Lost and damage

Can a lost or damaged claim be filed on UPS international shipments?

How to report a shipment as lost

FedEx Claims Request Access Guide

What documents do I need to submit a lost or damaged claim with UPS?

UPS.com insurance policy account settings

Developers

Share A Refund Additional Info API overview

Share A Refund Currency API overview

Share A Refund Shortlinks API overview

Use Postman to call the Share A Refund API

Share A Refund Statement API overview

Jobs

New Candidate Application

Need support?

Have a question or an issue?
Contact our Support and we’ll get in touch

Contact Support