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Popular Help Topics

Getting started

Troubleshooting email confirmation

How far back does an audit go?

Auditing shipments for multiple carriers

Add additional users to your account

Carrier invoice integration types

Direct customers

How to handle web adjustment emails

How to cancel your account

What is Global ID?

CAO Savings Summary Report

Enable Carrier Agreement Compliance (CAC)

Merchants

Subdomain forwarder resolve 404

Where to view account credits in the customer dashboard

Create a CAO View

How to identify if the user is a linked user

Carrier rate limit exceeded

Shipping accounts

Create a new customer account

How to see shipping accounts with waivers

How to disable auditing on a customer account

Package information was not uploaded in time

How to enable auditing on a customer’s shipping account

Lost and damage

How long do I have to report a lost or damaged package with FedEx?

What do I do with my UPS package that’s been reported as damaged?

Can a lost or damaged claim be filed on UPS international shipments?

FedEx.com insurance policy settings

How declared value is handled for claims

Developers

Share A Refund Statement API overview

Share A Refund SFTP API overview

Share A Refund GL Coding API overview

Share A Refund Prospectus API overview

Share A Refund Agreements API overview

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