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Popular Help Topics

Getting started

Disable or delete an additional user on your account

Workflow of a good parcel audit

Troubleshooting email confirmation

How to download FedEx invoices

Can Share a Refund work for businesses with a waiver on late delivery?

Direct customers

On-Time Delivery Report

Carrier Agreement Optimization Savings Report

Troubleshooting email confirmation

Export GL Code report

How to verify refunds and credits

Merchants

Shipping Activity Report

Fetch Invoice Failed

Create an account

Shipping Accounts Detail Report

How to use the protected information feature

Shipping accounts

How to enable auditing on a customer’s shipping account

How to see shipping accounts with waivers

Create a CAO View

Package information was not uploaded in time

Create a new customer account

Lost and damage

What do I do with my FedEx packaging that’s reported as damaged?

How long do I have to report a lost or damaged package with UPS?

How declared value is handled for claims

What do I do with my UPS package that’s been reported as damaged?

How long does the lost and damaged filing service take?

Developers

Use Postman to call the Share A Refund API

Share A Refund Fuel Surcharge Rate API overview

Share A Refund GL Coding API overview

Share A Refund Auth API overview

Share A Refund SFTP API overview

Jobs

New Candidate Application

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