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Getting started

How to update an invalid email address

Add additional users to your account

Package information was not uploaded in time

Resolve invalid UPS® credentials

How to download DHL invoices

Direct customers

CAO Savings Summary Report

Which shipments are eligible for a refund?

Add additional users to your account

Update reporting emails and notifications

What is Invoice Payment Remittance?

Merchants

Double quotes in reference fields on customer shipping invoices

How to remove a pause on a customer account related to overdue payment

Disabling a user account

How to use email templates in the resources folder

How Carrier Agreement Compliance (CAC) works

Shipping accounts

How to see shipping accounts with waivers

Create a new customer account

Create a CAO View

How to enable auditing on a customer’s shipping account

Package information was not uploaded in time

Lost and damage

How to report a shipment as damaged in transit

Should I declare a value on my package?

How long do I have to report a lost or damaged package with FedEx?

How to check lost or damaged claim status on a FedEx shipment

How to check lost or damaged claim status on a UPS shipment

Developers

Share A Refund Fuel Surcharge Rate API overview

Share A Refund Report API overview

Share A Refund Auth API overview

Share A Refund Job API overview

Share A Refund Carrier Agreement Optimization API overview

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