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Getting started

How to enable online billing

How to download FedEx invoices

Troubleshooting email confirmation

Resolve invalid UPS® credentials

Carrier invoice integration types

Direct customers

Workflow of a good parcel audit

How credits are applied

How to update an invalid email address

How to enable paperless billing

Auditing shipments for multiple carriers

Merchants

Invoice Summary Receiver Address Report

Enter Rolling Average for Resellers

Package Statistics Report

Unverified email sender

DIM divisor rules in carrier agreements

Shipping accounts

How to see shipping accounts with waivers

How to enable auditing on a customer’s shipping account

Create a new customer account

Create a CAO View

Package information was not uploaded in time

Lost and damage

How to report a shipment as damaged in transit

What documents do I need to submit a lost or damaged claim with UPS?

What documents do I need to submit a lost or damaged claim with FedEx?

How to check lost or damaged claim status on a FedEx shipment

Should I declare a value on my package?

Developers

Share A Refund Stripe API overview

Share A Refund Carrier Agreement Optimization API overview

Share A Refund Fuel Surcharge Rate API overview

Share A Refund Statement API overview

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