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Getting started

Resolve invalid UPS® credentials

Auditing shipments for multiple carriers

Package information was not uploaded in time

How to verify the credits from FedEx and UPS on your Share a Refund bill

Resolve invalid FedEx® credentials

Direct customers

How to report a shipment as damaged in transit

How to check lost or damaged claim status on a FedEx shipment

How to verify the credits from FedEx and UPS on your Share a Refund bill

Update your password

How long do I have to report a lost or damaged package with FedEx?

Merchants

Paused and Invalid Accounts Report

How to manage customer accounts pausing

How to modify scheduled reports for customers

How to map to correct carrier types

References Details Report

Shipping accounts

How to disable auditing on a customer account

How to enable auditing on a customer’s shipping account

Create a CAO View

Create a new customer account

Package information was not uploaded in time

Lost and damage

What do I do with my UPS package that’s been reported as damaged?

How long do I have to report a lost or damaged shipment with UPS?

FedEx Claims Request Access Guide

How to report a shipment as damaged in transit

How to check lost or damaged claim status on a FedEx shipment

Developers

Share A Refund Invoice API overview

Share A Refund Prospectus API overview

Share A Refund SFTP API overview

Share A Refund Shortlinks API overview

Share A Refund Fuel Surcharge Rate API overview

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