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Popular Help Topics

Getting started

Troubleshooting email confirmation

How to enable online billing

How to update an invalid email address

How to download UPS invoices

Resolve invalid FedEx® credentials

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Direct customers

CAC Carrier Agreement Compliance Report

Volume Summary Details Report

Shipment Details Accessorials Report

Carrier invoice integration types

How to configure FedEx tracking numbers in Excel

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Merchants

Invoice Summary Details report

How to create ads with Facebook business manager

Ship Location Audit Report

How to modify scheduled reports for customers

How to use DocuSign integration

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Shipping accounts

Package information was not uploaded in time

Create a CAO View

How to see shipping accounts with waivers

How to disable auditing on a customer account

Create a new customer account

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Lost and damage

What documents do I need to submit a lost or damaged claim with UPS?

How long do I have to report a lost or damaged shipment with UPS?

What do I do with my UPS package that’s been reported as damaged?

DHL Express insurance settings

How long do I have to report a lost or damaged package with FedEx?

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Developers

Getting started developer guide

Share A Refund Statement API overview

Share A Refund Shipment API overview

Share A Refund Stripe API overview

Paper Invoice Preference API overview

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Jobs

New Candidate Application

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