Skip to content
Affiliates
Auditor
Developers
Direct customers
Investors
Jobs
Merchants
Products
Security
Ship
@app
@www
@app
@www
How can we help?
Discover the answers you seek...
Search
Merchants
Direct customers
Jobs
Lost and damage service
Getting started
Popular Help Topics
Getting started
Add additional users to your account
How to download DHL invoices
Can Share a Refund work for businesses with a waiver on late delivery?
How to enable online billing
Package information was not uploaded in time
See all
Direct customers
Update billing emails and notifications
Consolidated Shipping Report
Enroll FedEx Shipping Account Numbers
Chargebacks report
Update user information
See all
Merchants
Waiver Report
Export Customer Invoices Summary Report
Subdomain forwarder resolve 404
How to file for claims ahead of time
Enable ACH for customers
See all
Shipping accounts
How to enable auditing on a customer’s shipping account
Package information was not uploaded in time
Create a CAO View
How to see shipping accounts with waivers
Create a new customer account
See all
Lost and damage
How to report a shipment as lost
How do I report a FedEx package as damaged?
What documents do I need to submit a lost or damaged claim with FedEx?
Enable lost and damage service
What do I do with my FedEx packaging that’s reported as damaged?
See all
Jobs
New Candidate Application
See all
Need support?
Have a question or an issue?
Contact our Support and we’ll get in touch
Contact Support
