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Getting started

Which shipments are eligible for a refund?

Add additional users to your account

Auditing shipments for multiple carriers

Resolve invalid FedEx® credentials

How to download FedEx invoices

Direct customers

Parcel auditing service invoice format

How to see the customs duty billed to a shipment

Add additional users to your account

How to download UPS invoices

GL-Coding Cost Code Report

Merchants

Credit card payments on existing customers invoices

How to create a manual invoice

Package Statistics Report

Additional Fees Shipment Details Report

How to schedule reports for customers

Shipping accounts

How to see shipping accounts with waivers

How to disable auditing on a customer account

How to enable auditing on a customer’s shipping account

Create a new customer account

Create a CAO View

Lost and damage

How to report a shipment as damaged in transit

FedEx Claims Request Access Guide

How long does the lost and damaged filing service take?

How to check lost or damaged claim status on a UPS shipment

How long do I have to report a lost or damaged package with FedEx?

Developers

Share A Refund Stripe API overview

Tips for making requests outside of Postman

Share A Refund Carrier Agreement Optimization API overview

Share A Refund Additional Info API overview

Share A Refund Carrier Invoices API overview

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