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Popular Help Topics
Getting started
Add additional users to your account
How to update an invalid email address
Which shipments are eligible for a refund?
Package information was not uploaded in time
Disable or delete an additional user on your account
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Direct customers
Customer: Enable Proof of Delivery
How to download FedEx invoices
How to file for claims ahead of time
Package Statistics Report
References Details Report
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Merchants
On-Time Delivery Report
How to use the Recovery Detail Report
Directions on generating a CAO contract
QuickBooks Online integration for Merchants
Handling the certificate approval request
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Shipping accounts
Create a new customer account
How to see shipping accounts with waivers
How to enable auditing on a customer’s shipping account
How to disable auditing on a customer account
Create a CAO View
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Lost and damage
LDS Refunded Shipments Details Report
Who can report a UPS package as lost or damaged?
Enable lost and damage service
How long do I have to report a lost or damaged shipment with UPS?
How to report a shipment as damaged in transit
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Developers
Share A Refund Agreements API overview
Share A Refund Currency API overview
Getting started developer guide
Share A Refund Carrier Agreement Optimization API overview
Share A Refund Fuel Surcharge Rate API overview
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Jobs
New Candidate Application
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