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Getting started
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Popular Help Topics

Getting started

Add additional users to your account

How to download UPS invoices

Auditing shipments for multiple carriers

Troubleshooting email confirmation

Can Share a Refund work for businesses with a waiver on late delivery?

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Direct customers

Shipments Detail with GLC Report

Direct Customer credit card payment

AAR Refunded Shipment Details Report

GL-Coding Cost Code Report

Large package / oversize report

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Merchants

Dimensional Weight Charged by Shipments report

How to manage customer accounts pausing

Refunded Shipments Detail Report

Example CAO Savings Report

Consolidated Shipping Report

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Shipping accounts

Package information was not uploaded in time

How to enable auditing on a customer’s shipping account

How to disable auditing on a customer account

Create a CAO View

Create a new customer account

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Lost and damage

What documents do I need to submit a lost or damaged claim with UPS?

How do I file a claim for a damaged package?

How to check lost or damaged claim status on a UPS shipment

Can a lost or damaged claim be filed on UPS international shipments?

How to check lost or damaged claim status on a FedEx shipment

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Developers

Share A Refund Email API overview

Share A Refund Job API overview

Paper Invoice Preference API overview

Share A Refund Currency API overview

Share A Refund Report API overview

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Jobs

New Candidate Application

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