Resolve invalid UPS® credentials

Are you having trouble entering valid UPS® credentials in the system? You can change or recover your credentials through the UPS® Billing Center. UPS Billing Center is accessed by following the steps outlined below.

UPS® Billing Center

1. Go to and click on Quick Start in the upper left corner of the screen.

2. Scroll down and click on View & Pay Bill.

3. Click UPS® Billing Center.

4. Click I forgot my User ID or Password.

Note: You can tap this link to be sent directly to the login page.

Recover your UPS ® Billing Center user ID

If you forgot your user ID, enter your registered email address in the field and UPS ® will email the user ID to you.

Reset your UPS® Billing Center password

To change your current password, enter your User ID and registered the email address in the required fields. Follow the prompts to reset your password.

Tip on resolving invalid UPS credentials

Reach out to UPS customer service to make changes to the existing account in order to resolve the issue.

What to do next

Once you’ve found / reset / retrieved the username and password of your UPS user account, enter the information within your Share A Refund User Account.

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