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Check out the Enable lost and damage service article within this Share A Refund help center.
The settings listed below are intended to provide guidance to Share A Refund customers in configuring lost and damage claims for UPS Capital automatically, within the Share A Refund customer dashboard. The options detailed below are available within the Edit shipping account page, on the Lost and damage service section.
Template / Default options for UPS Capital:
- Enabled. Y (Auto)
This ensures that claims are filed automatically. - Include service failures. Y
Note: mark as N when no time-sensitivity exists for typical shipments.
Note: mark as Y for time-sensitive, perishable shipments. Claims will be submitted on any shipment not delivered on the scheduled delivery date.
Examples of time-sensitive perishable shipments:
Example: Cold storage pharmaceuticals
Example: Fresh cut flowers
Example: Speciality foods
Exclusions for time-sensitive perishable shipments:
Hazardous materials
Oversized shipments - Claim type. UPS flexible parcel insurance (most common)
UPS Capital offers several insurance policy types to shippers. Please select the type named on your policy from the list.
Common policies:
Flexible Parcel Insurance (most common)
Flexible Parcel Multi-Carrier Coverage
High-Value Goods: Parcel Pro™
UPS Capital Elite™ for Vintners - Policy number. Specific to your business
Note: Begins with 87941, 496961 or 15914024.
Note: This can be found on the insurance policy document. - Product name. Specific to your business
Enter the name of the product you ship the most.
Tip: Be specific by choosing the name of a single product
Tip: Use the same name defined on your customer invoice.
Examples:
Example: Insulin
Example: Orchid
Example: Steaks - Product description. Specific to your business
Tell us a bit more about the Product.
Examples:
Example: 33 mcg/mL
Example: ORCH481 – square planter
Example: Frozen, 16 ounce, family pack - Product quantity. Specific to your business
Provide the quantity of the product included in typical order.
Note: This will be used to create each line item on the documents generated.
Examples:
Example: 5
Example: 6
Example: 1 - Product price. Specific to your business
Provide the list price ofthe product included in typical order.
Note: This will be used to create each line item on the documents generated.
Examples:
Example: $582.18
Example: $627.02
Example: $223.86 - Claim valuation methodology. Fixed valuation methodology
This determines how the total of the claim is calculated.
Note: Alternate claim valuation methodologies require input from Share A Refund. Please contact customer service for more info.
Alternate types of claim valuation methodology:
Weight-based valuations
Reference field mapping for box size
Reference field mapping for sku
Shipping method type mapping
Ship from location mapping
Ship to location mappingCommon policies requiring alternate valuation models:
High-Value Goods: Parcel Pro™
UPS Capital Elite™ for Vintners - Claim amount. $100
This implies a $100 claim amount on each claim submitted. - Comments/explanation. Merchandise destroyed
Comments are used on the claim form to help UPS Capital see the reason for which a claim is filed.