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Home › Direct customers › Page 11
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Who can report a UPS package as lost or damaged?

Either the shipper or receiver of the package can contact UPS to report the package as damaged or lost. However, if a claim is

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Can a lost or damaged claim be filed on UPS international shipments?

It is possible to report a package as lost or damaged when delivered to an international location. However, UPS has restrictions on using the

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What do I do with my UPS package that’s been reported as damaged?

When a package is reported as damaged, make sure to keep the original carton, its contents, and all packing materials unless advised otherwise. Sometimes

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Void unused shipping labels

UPS charges for every single shipping label generated. So, if you, or a third-party shipper, don’t use or void the shipping label, a charge

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How to update an invalid email address

Share a Refund sends emails within milliseconds from its system. If you have not received a confirmation email, chances are you entered an incorrect

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Details on the date range from the performance report

Do you have the email open? The date listed at the top of each carrier section includes all activities for a given carrier account

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Login directions for Shopify Customers

Tips for Shopify Customers Shopify Store Admins that install the Share A Refund App can access all features within the Shopify Admin Dashboard via

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How multiple shipping accounts are handled

Did you just add a new carrier user account to your Share A Refund account? Shipments across all your account numbers will be loaded

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How is my information used by Prospectus?

Your information is secure Share A Refund does not share, sell, rent or trade your information with third parties and does not use your

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How to filter billing notifications on UPS

The intent of this article is to detail the different ways to manage UPS billing notifications. Share A Refund monitors all shipment dispute activity,

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