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Getting started

How to download FedEx invoices

Resolve invalid FedEx® credentials

How to update an invalid email address

Package information was not uploaded in time

How to download DHL invoices

Direct customers

Void unused shipping labels

Why Share A Refund is free

Export Shipping Accounts Report

How to make invoice adjustments

Merchants

Adjust customer pricing

How Data Transformer rules work in agreements

CAC Carrier Agreement Compliance Report

How to verify refund credits on customers’ carrier invoices

Enable ACH for customers

Shipping accounts

How to enable auditing on a customer’s shipping account

How to disable auditing on a customer account

Create a new customer account

Create a CAO View

How to see shipping accounts with waivers

Lost and damage

Can a lost or damaged claim be filed on UPS international shipments?

How long do I have to report a lost or damaged package with FedEx?

Enable lost and damage service

DHL Express insurance settings

How do I file a claim for a damaged package?

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