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Popular Help Topics

Getting started

Troubleshooting email confirmation

Disable or delete an additional user on your account

Auditing shipments for multiple carriers

How far back does an audit go?

Resolve invalid UPS® credentials

Direct customers

Package information was not uploaded in time

Third Party Shipment Detail Report

Shipment Detail -es Report

Add additional users to your account

What documents do I need to submit a lost or damaged claim with UPS?

Merchants

Late fee calculation workflow

Adjust customer pricing

Create a new customer account

Will my previous platform service provider know I switched?

How to file for claims ahead of time

Shipping accounts

How to enable auditing on a customer’s shipping account

Create a new customer account

How to disable auditing on a customer account

Package information was not uploaded in time

Create a CAO View

Lost and damage

Should I declare a value on my package?

How declared value is handled for claims

How to report a shipment as damaged in transit

What do I do with my UPS package that’s been reported as damaged?

UPS Capital insurance policy settings

Jobs

676. Security Manager interview process

180. Sales Manager interview process

602. Internal Dev interview process

611. WordPress Dev Manager interview process

405. Green CAO Pipeline interview process

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