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Popular Help Topics
Getting started
How to download FedEx invoices
Resolve invalid FedEx® credentials
How to update an invalid email address
Package information was not uploaded in time
How to download DHL invoices
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Direct customers
Void unused shipping labels
Login directions for Shopify Customers
Why Share A Refund is free
Export Shipping Accounts Report
How to make invoice adjustments
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Merchants
Adjust customer pricing
How Data Transformer rules work in agreements
CAC Carrier Agreement Compliance Report
How to verify refund credits on customers’ carrier invoices
Enable ACH for customers
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Shipping accounts
How to enable auditing on a customer’s shipping account
How to disable auditing on a customer account
Create a new customer account
Create a CAO View
How to see shipping accounts with waivers
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Lost and damage
Can a lost or damaged claim be filed on UPS international shipments?
How long do I have to report a lost or damaged package with FedEx?
Enable lost and damage service
DHL Express insurance settings
How do I file a claim for a damaged package?
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