How can we help?

Discover the answers you seek...

Popular Help Topics

Getting started

Disable or delete an additional user on your account

How to enable online billing

How to download UPS invoices

How to update an invalid email address

How to download FedEx invoices

Direct customers

Void unused shipping labels

CAC Carrier Agreement Compliance Report

LDS Customer Status Report

Schedule reports within your account

Third-party Shipment Details Report

Merchants

Shipments Detail Without Cost Report

How to use the protected information feature

DIM divisor rules in carrier agreements

Directions on generating a carrier agreement optimization NDA

How to apply customer account credits

Shipping accounts

How to disable auditing on a customer account

How to see shipping accounts with waivers

Create a new customer account

Create a CAO View

How to enable auditing on a customer’s shipping account

Lost and damage

UPS.com insurance policy account settings

How to report a shipment as lost

How long do I have to report a lost or damaged package with FedEx?

How to check lost or damaged claim status on a UPS shipment

What do I do with my FedEx packaging that’s reported as damaged?

Jobs

New Candidate Application

Need support?

Have a question or an issue?
Contact our Support and we’ll get in touch

Contact Support