How can we help?

Discover the answers you seek...

Popular Help Topics

Getting started

How to verify the credits from FedEx and UPS on your Share a Refund bill

Add additional users to your account

How far back does an audit go?

Carrier invoice integration types

How to enable online billing

Direct customers

Shipment Details Accessorials Report

Service Fees Detail With Line Item Report

Carrier Billing Summary Report

LDS Customer Status Report

Consolidated Shipping Report

Merchants

Lost and Damage Shipments Detail Report

Shipments Detail Without Cost Report

Created user with admin role incorrectly

How to download a consolidated report for a customer

Shipping accounts

How to enable auditing on a customer’s shipping account

Package information was not uploaded in time

Create a new customer account

How to see shipping accounts with waivers

How to disable auditing on a customer account

Lost and damage

What do I do with my FedEx packaging that’s reported as damaged?

How long do I have to report a lost or damaged shipment with UPS?

DHL Express insurance settings

Enable lost and damage service

How to report a shipment as damaged in transit

Jobs

New Candidate Application

Need support?

Have a question or an issue?
Contact our Support and we’ll get in touch

Contact Support