Skip to content
Menu
Affiliates
Auditor
Developers
Direct customers
Investors
Jobs
Merchants
Products
Security
Ship
@app
@www
Menu
@app
@www
How can we help?
Discover the answers you seek...
Search
Search
Merchants
Direct customers
Jobs
Lost and damage service
Getting started
Popular Help Topics
Getting started
Resolve invalid UPS® credentials
Can Share a Refund work for businesses with a waiver on late delivery?
Add additional users to your account
How to download UPS invoices
Workflow of a good parcel audit
See all
Direct customers
Add or remove AutoPay
How to filter FedEx billing notifications
Chargebacks report
UPS rate increase 05/30/20
Additional Fees Shipment Details Report
See all
Merchants
Add recipients on billing and reporting notifications
Google maps key integration
Emails sent by Share A Refund to resellers
Merchant invoice format
Surcharge discount rules in carrier agreements
See all
Shipping accounts
Create a new customer account
Create a CAO View
How to enable auditing on a customer’s shipping account
How to see shipping accounts with waivers
How to disable auditing on a customer account
See all
Lost and damage
Who can report a UPS package as lost or damaged?
What do I do with my FedEx packaging that’s reported as damaged?
How do I file a claim for a damaged package?
FedEx.com insurance policy settings
UPS.com insurance policy account settings
See all
Jobs
705. Marketing interview process
201. Phone Support interview process
603. CRM Dev interview process
102. Level 2 Sales interview process
103. Reseller Sales interview process
See all
Need support?
Have a question or an issue?
Contact our Support and we’ll get in touch
Contact Support
