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Popular Help Topics
Getting started
Disable or delete an additional user on your account
How to download UPS invoices
How to verify the credits from FedEx and UPS on your Share a Refund bill
How to update an invalid email address
Auditing shipments for multiple carriers
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Direct customers
LDS Customer Status Report
Add, update, remove a shipping account
What documents do I need to submit a lost or damaged claim with FedEx?
Late Deliveries Report
Void unused shipping labels
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Merchants
Unverified email sender
Prospectus email notifications
User status within your merchant account
How to use email templates in the resources folder
How to merge user accounts
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Shipping accounts
Create a new customer account
How to see shipping accounts with waivers
Package information was not uploaded in time
Create a CAO View
How to enable auditing on a customer’s shipping account
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Lost and damage
What documents do I need to submit a lost or damaged claim with FedEx?
Should I declare a value on my package?
How declared value is handled for claims
DHL Express insurance settings
How long do I have to report a lost or damaged package with UPS?
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