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Popular Help Topics

Getting started

How to verify the credits from FedEx and UPS on your Share a Refund bill

Resolve invalid UPS® credentials

Can Share a Refund work for businesses with a waiver on late delivery?

How far back does an audit go?

Workflow of a good parcel audit

Direct customers

All available reports and analytics

Late Deliveries Report

LDS Refunded Shipments Details Report

What documents do I need to submit a lost or damaged claim with UPS?

Dimensional Weight Charged by Shipments report

Merchants

How to generate a baseline report for carrier agreement optimization

UPS Shipping Charge Correction Audit Fee

Dimensional Weight Charged by Shipments report

Enter Rolling Average for Resellers

Instruct Customers on CAO Savings Report

Shipping accounts

How to enable auditing on a customer’s shipping account

How to disable auditing on a customer account

Package information was not uploaded in time

How to see shipping accounts with waivers

Create a CAO View

Lost and damage

UPS Capital insurance policy settings

How long do I have to report a lost or damaged package with UPS?

What do I do with my UPS package that’s been reported as damaged?

FedEx Claims Request Access Guide

How long do I have to report a lost or damaged shipment with UPS?

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New Candidate Application

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