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Popular Help Topics
Getting started
Can Share a Refund work for businesses with a waiver on late delivery?
Disable or delete an additional user on your account
Troubleshooting email confirmation
Workflow of a good parcel audit
How to download FedEx invoices
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Direct customers
Enroll FedEx Shipping Account Numbers
Can a lost or damaged claim be filed on UPS international shipments?
Modify scheduled reports within your account
Who can report a UPS package as lost or damaged?
Refund Credits Report
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Merchants
Refunded Shipments Detail Report
Customer Shipment Velocity Report
Surcharge discount rules in carrier agreements
Late Shipments Export Report
How to disable auditing on a customer account
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Shipping accounts
How to see shipping accounts with waivers
Create a new customer account
Create a CAO View
How to enable auditing on a customer’s shipping account
Package information was not uploaded in time
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Lost and damage
How long do I have to report a lost or damaged package with FedEx?
Should I declare a value on my package?
How long does the lost and damaged filing service take?
How do I report a FedEx package as damaged?
How to check lost or damaged claim status on a UPS shipment
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