Skip to content
Affiliates
Auditor
Developers
Direct customers
Investors
Jobs
Merchants
Products
Security
Ship
@app
@www
@app
@www
How can we help?
Discover the answers you seek...
Search
Merchants
Direct customers
Jobs
Lost and damage service
Getting started
Popular Help Topics
Getting started
Can Share a Refund work for businesses with a waiver on late delivery?
Disable or delete an additional user on your account
Troubleshooting email confirmation
Workflow of a good parcel audit
How to download FedEx invoices
See all
Direct customers
Enroll FedEx Shipping Account Numbers
Can a lost or damaged claim be filed on UPS international shipments?
Modify scheduled reports within your account
Who can report a UPS package as lost or damaged?
Refund Credits Report
See all
Merchants
Refunded Shipments Detail Report
Customer Shipment Velocity Report
Surcharge discount rules in carrier agreements
Late Shipments Export Report
How to disable auditing on a customer account
See all
Shipping accounts
How to see shipping accounts with waivers
Create a new customer account
Create a CAO View
How to enable auditing on a customer’s shipping account
Package information was not uploaded in time
See all
Lost and damage
How long do I have to report a lost or damaged package with FedEx?
Should I declare a value on my package?
How long does the lost and damaged filing service take?
How do I report a FedEx package as damaged?
How to check lost or damaged claim status on a UPS shipment
See all
Jobs
New Candidate Application
See all
Need support?
Have a question or an issue?
Contact our Support and we’ll get in touch
Contact Support