LDS Customer Status Report

The Lost and Damage (LDS) Customer Settings Report can be found within the reporting dashboard. The intent of this article is to explain the function of the report.


The purpose of the LDS Customer Settings Report is to provide information on all customers and the status of the Lost and Damage Claims Management Service (LDS) for the given User.

How to generate report


  • Log in as merchant_admin.
  • Navigate to Reports in left sidebar


Refer to guide: How to generate customer reports

This report can be exported by tapping the Export Data icon found within the Reports section on the left sidebar

The following page will appear after tapping the Export Data icon found within the Reports

Fields included within

  • Customer ID
  • Customer
  • Shipping account ID
  • Carrier
  • Shipping Account Name
  • Enabled (Disabled, Manual, Auto)
  • Claim Logo
  • Authorization Letter
  • Contents Perishable
  • Claim valuation methodology
  • Claim amount
  • Comments/explanation
  • Claim Eligible
  • Claim Submitted
  • Claim Pending
  • Claim Paid
  • Currency

Report usage

The Lost and Damage Shipments Detail Report provides information related to each tracking number that has been filed under the Lost and Damage service. This report differs from the LDS Refunded Shipments Details Report by providing refund information on a more individual basis.

Schedule reports

The Lost and Damage Shipments Detail Report can be scheduled within the Scheduled reports section of the Reporting Dashboard.

Additional resources

All reports and analytics

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