The intent of this guide is to show which shipping accounts have a waiver. This article is made for Merchant Admins.
Steps
- Go to Reports > Export
 - Select 
late shipment report - Download and open csv file
 - Filter comment field by contains in Excel. Type waiver
 - Sort by Customer
 - Remove duplicates
 - Dial for dollars. Prime CAO candidates
 
Which shipments are eligible for refund?
See which shipments are eligible for refunds