The intent of this article is to provide a solution to a customer with a specific concern of a large invoice. The customer was the one that requested a refund (i.e. void on unused shipping label).
Location
User detail view
Invoice for all refunds option overview
Use this setting to invoice customers for all refunds posted on carrier account including automatic carrier refunds and adjustments irrespective of any action taken or not by system.
Step 1 : Admin dashboard, navigate to Users
Step 2 : Edit specific user requested
Step 3 : Scroll down and uncheck Invoice for all refunds.
Step 4 : Tap Update.
Step 5 : Update successful.
Did customer cancel?
Send email to a customer as a follow-up to clarify invoice settings.