How to enable paper invoices for customers

The purpose of this article is to guide merchants on the workflow around paper invoices sent by the system to customers.

Overview

Share A Refund includes a feature that sends direct mail, mailer, of each invoice as a paper copy as from Resellers to Reseller Customers. The request to send the letter is made at the time the invoice is created, commonly Monday of each week for consolidated invoices. As enabled, any invoice that is created is sent via direct mail to this method. Usual workflows including emailed attachments of invoices is not affected by this feature.

How to enable paper invoices

• Log in to the dashboard as a Reseller Admin, Manager or Staff.
• Tap Users on the left sidebar. Opens the list view of Users.
• Search for the related Contact, Account. Tap to open the Detail View for the given record.
• On the Edit User page, for the primary user, navigate to the Paper Invoices card.
• Within the Paper Invoices card, select the dropdown field of type Invoice Delivery Method, select Paper Invoices
• Tap Update.

Once enabled, future invoices are sent by way of letters in the mail, in addition to by email.

How to disable paper invoices

• Log in to the dashboard as a Reseller Admin, Manager or Staff.
• Tap Users on the left sidebar. Opens the list view of Users.
• Search for the related Contact, Account. Tap to open the Detail View for the given record.
• On the Edit User page, for the primary user, navigate to the Paper Invoices card.
• Within the Email Invoices card, select the dropdown field of type Invoice Delivery Method, select Paper Invoices
• Tap Update.

Once disabled, future emails are sent by email only. Note: any previously mailed letters may be in queue and thus sent once generated.

When are the paper invoices sent

Paper invoices are requested to be sent at the time of invoice generation. According to the location of the customer, the processing queue of letters pending, among others and processing time through postal networks, letters may take up to two weeks to arrive at the target recipient address.

What does it cost

Paper invoices are billed according to the first page and each additional page included within, according to the schedule below as of January 2nd 2026:

Charges are billed on the consolidated reseller invoice or though a manual invoice depending on the processing date and the observed billing cycle.