How do I reset the password for a user?

The intent of this article is to detail how a merchant with admin permissions can reset the password for a user.

Send a reset password email to a user

When you create the user account, there’s a send reset password option. If this is not clicked while creating the user, simply open the app in Chrome’s incognito window and follow the steps for Forgot Password.

Admin-defined password

The current password can be overwritten by a merchant from the Edit User page within the app.

Keep your information secure

Use a strong password when creating or updating a user account.

User-defined password

The user can reset the password from the Profile page within their account.

  • Login to account.
  • On the left sidebar, tap Profile.
  • In the cards on this page, look for Login Information.
  • Input the Current Password.
  • Input the New Password.
  • Input the New password again in Confirm new password.
  • Tap the Update button.

Password help

If the user doesn’t know the current password, then the password can be reset using the Forgot Password workflow described above.

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