Why aren’t my inputs saving?

Do your inputs appear to not be saving in the system? The intent of this article is to explain a rare issue regarding cached data in the system.

Problem

If it appears your inputs aren’t saving, there’s no need to panic. Your edits are still being saved even if you input new data and only see old data in the database.

This exception is a database replication issue. The read database that’s being served to you is localized. The edits you make in the view do not write to the read database. Usually, everything is in sync within one hundred milliseconds, but latency between them can exist.

Solution

You can troubleshoot this problem by taking the following actions.

• Login to the system later to see your intended values.
• Check the logs for a given customer to troubleshoot the issue.

The activities of each user within the system are logged and viewable by admin users and help to diagnose and resolove any issues.